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✅ Frequently Asked Questions (FAQs) – Deerhouse.in

🛍️ 1. What products do you sell?

We offer a curated range of clothing and jewelry for both men and women, including chains, bracelets, casual wear, and statement fashion pieces.

🚚 2. How long does delivery take?

Orders are typically delivered within:

  • 2–4 days in metro cities

  • 4–7 days in other areas
    Once shipped, you’ll receive a tracking link via SMS/email.

💸 3. What are the shipping charges?

  • Free shipping on prepaid orders above ₹999

  • ₹49 for orders below ₹999

  • ₹60 extra for Cash on Delivery (COD) orders

💳 4. What payment methods are accepted?

We accept:

  • UPI, Paytm, Google Pay

  • Debit/Credit Cards

  • Net Banking

  • COD (Cash on Delivery)*

*COD availability depends on your location.

🔁 5. Can I cancel my order?

Yes, you can cancel your order before it is shipped.
Once shipped, cancellation isn’t possible. Contact support ASAP for help.

🔄 6. Can I return a product?

Yes, we offer returns for eligible products.
The product must be unused, original, and returned within 7 days of delivery.
See our Return & Refund Policy for full details.

🧾 7. How will I receive my refund?

If eligible, refunds will be processed to your original payment method within 5–7 working days after the returned item passes inspection.

👕 8. I ordered the wrong size/item. What should I do?

Please contact us immediately. If the order isn’t shipped yet, we’ll try to update it.
If already shipped, you’ll need to initiate a return after delivery.

📦 9. What should I do if I receive a damaged or wrong product?

We’re very sorry! Please contact us within 48 hours of delivery with clear photos, and we’ll replace or refund as needed.

🔒 10. Is shopping on Deerhouse.in safe?

Absolutely. We use SSL encryption, secure payment gateways, and never store your card details. Your privacy is our priority.

📱 11. How can I contact customer support?

You can reach us via:

🔁 13. Do you accept bulk or custom orders?

Yes, for bulk orders or B2B collaborations, contact us directly at support@deerhouse.in.

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